HD Supply Facilities Maintenance Canada
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Customer Services: 1-800-782-0557 | Email: customercare@hdsupply.ca

Privacy Statement

Privacy and Security Statement for HDS Canada Inc.

We know that the confidentiality and security of your business information is very important. That is why protecting any business information that you provide is of the utmost importance to HDS Canada Inc and its subsidiaries, divisions, and affiliates. As a result, we have prepared this Privacy and Security Policy to let you know about the manner in which we collect, use, disclose and otherwise manage the business information you entrust to us at any of our warehouses or branch locations (the "Branches"), through any HDS Canada Inc. Call Centers (the "Call Centers"), websites (the "Sites"), our approved marketing partners ("Marketing Partners") or through our authorized service providers ("Service Providers").


Collection and Use of Business Information

We may collect information that you provide us about your business when you shop on our websites:

We may also collect information about your business from our Service Providers and Marketing Partners.

  • Purchase, order, return, exchange or request certain information about our products and services
  • Apply for credit with HDS Canada Inc.
  • Contact a Call Centre, HD Supply Facilities Maintenance sales associate or customer service desk
  • Visit or register with our Sites
  • Provide us with comments or suggestions

When you purchase products and services at one of our stores, you can do so anonymously if you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information, your signature and keep a history of your purchases. We use this information to process your orders, ensure proper delivery, assist you when you visit or call us, and improve our product and service offerings.

Shopping at HDS Canada Inc.

When you purchase products and services at one of our stores, you can do so anonymously if you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information, your signature and keep a history of your purchases. We use this information to process your orders, ensure proper delivery, assist you when you visit or call us, and improve our product and service offerings.

When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver's license. We collect this information to process and track returns and to help detect and prevent fraud and otherwise administer our loss prevention program.

Credit Application

When you apply for credit from HDS Canada Inc., we collect certain information about your company, banking information and credit history as well as information about your guarantors and authorized buyers. We use this information to determine your eligibility for credit and to process and administer your credit application.

Call Centers

When you call one of our Call Centers about a product, delivery, an installation, a billing question or for customer service, you may be asked for information that identifies your business along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you or another person in your business. We may retain this information to assist your business in the future.

Online Registration

Registration is an optional service provided by some of our Sites. You do not have to register your business to browse online. When you register, you may be asked for business information such as your contact name, business name, address, phone number, e-mail address, a password, and business interests. This registration information may be used to help make your online shopping quicker and easier, by pre-populating certain parts of your shopping information.

Other Uses of Business Information

HDS Canada Inc. uses business information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. We may also inform your company about products and services, sales and special offers that might benefit your business. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. We may also send you email, faxes, mail or call your business with information about our product and service offerings if you have provided us with your business' name and address, email address, fax or phone numbers.

Your Suggestions

We use your company's feedback, suggestions, survey information and comments solely to monitor and/or improve the ways we serve you.

We may also send you mail or call your business with information about our product and service offerings if you have provided us with your business' name and address or phone numbers.


Disclosure of Business Information

Business Information Disclosure

HDS Canada Inc. maintains the strict confidentiality of the business information in its possession. Accordingly, HDS Canada Inc. will not trade, rent or sell your business information, without the prior consent of your company, except as otherwise set out herein.

Companies that Work with or on Behalf of HDS Canada Inc.

Some of our operations, such as our call Centers, may be managed by unaffiliated companies. Also, if you purchase special products or services from HDS Canada Inc., these products or services may not be provided by HDS Canada Inc. associates, but rather by reputable local or national companies with which we contract to provide such services. These companies may have access to your company's business information on a confidential basis only to the extent necessary to perform their functions. In no event will these companies have the right to use your business information for any reason other than to provide your business with those specific services.

If your purchases are being shipped to your business our delivery service providers are prohibited from using your business information for any purpose other than making the delivery.

Sale of Business

HDS Canada Inc. reserves the right to transfer any information we have about your business in the event we sell or transfer all or a portion of our business or assets to a third party acquirer.

Legal

Please note that HDS Canada Inc., its affiliates and its Canadian, US or other Service Providers may provide your business information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose business information to assist us in collecting a debt owed by your company. Your information may be maintained and processed by our HDS Canada Inc. affiliates and other third party Service Providers in the US or other jurisdictions. Our Service Providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose information for their own marketing or other purposes.


Additional Information About Our Sites

Visiting Our Sites

In general, you can visit our Sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system and average time spent on our Sites. We use this information to monitor and improve our Sites.

Cookies:

Our Sites use a technology called "cookies". A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Sites in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites.

Tracer Tags

Our Sites may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Sites. These tracer tags are used to help us optimize and tailor our Sites for you and other future website visitors.

Third party links

Our Sites may include links to our business partners' websites, vendors and advertisers. Except as provided herein, we will not provide any of your business information to these third parties without your prior consent.

HDS Canada Inc. provides links to third party websites as a convenience to the user. The inclusion of any link does not imply HDS Canada Inc.'s endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent terms of use and privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your business information.


Security of Business Information

We will maintain the confidentiality of all business information collected in our Call Centers, our Sites and from our Service Providers and will only disclose such information to employees and Service Providers who require such information for the purposes described in this Confidentiality and Security Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of business information in our custody and control.


Security Measures on our Sites

Secure Shopping

When you place orders on our Sites, all of your order information, including your credit or debit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your business information.

HDS Canada Inc. also takes the following measures to protect your business information online:

  • Passwords: To provide you with an increased level of security, online access to your business information is protected with a password. We strongly recommend that you do not disclose your password to any third party. HDS Canada Inc. will never ask you for your password in any unsolicited correspondence such as letters, phone calls or e-mail messages.
  • Order Information: Since any order information you provide to us on our Sites will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Sites.
  • No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your company's business information from unauthorized access, use or disclosure, HD Supply cannot ensure or warrant the security of any information you transmit to us on our Sites.

How to Contact Us

We want to assure you that HDS Canada Inc. is dedicated to protecting the confidentiality and security of your business information. Please feel free to contact us at any time if you have any questions or comments about this Privacy and Security Statement.

Writing us at the address below (please include your email address and phone number with your correspondence along with the information needed to support your request):

  • HDS Canada Inc
  • Attention: Privacy Official
  • 100 Galcat Drive
  • Vaughn, Ontario
  • L4L 0B9