HD Supply Facilities Maintenance Canada
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Customer Services: 1-800-782-0557 | Email: [email protected]

Free, Next-Day Delivery*
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Frequently Asked Questions

Click on any of the links below for more information. For other questions you'd like answered, please send an email to our Customer Service team or call 1-800-782-0557.

Hours of Operation

HD Supply Customer Care is available 12 hours a day, Monday through Friday*.

Pacific Mountain Central Eastern Atlantic
4 AM - 4 PM 5 AM - 5 PM 6 AM - 6 PM 7 AM - 7 PM 8 AM - 8 PM

* Closed on New Year's Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Christmas Day and Boxing Day.

Online Ordering

Yes, you will need to register and create an account online in order to receive pricing and discounts associated with your account or business group. A customer service representative will confirm your account information and contact you within 48 hours. If you need to order immediately, use your credit card. If you have any questions, call 1-800-782-0557. Register Now!

Call Customer Service at 1-800-782-0557 as soon as possible and tell them you want to cancel a web order.

My Account

Use My Account page to manage all HD Supply transactions, monitor credit activity, and to change contact information. Log in to My Account and you can:

  • Edit Account - Change password and update email address
  • See Order History - Review past orders dating back to when your account was first opened
  • Check Invoices - Verify billing, payment due dates, and bill status
  • Review Orders - Access details for any order placed online, at a branch, or by phone/fax/email
  • Change Ship-To Address - Easily edit product ship-to location

Product Information

It's no problem! Our Special Orders team will help you find what you need and quote you a price. For large volume orders, they can also provide price quotes and bids in less than 48 hours. Call 1-800-782-0557 or email our Special Orders team to get started.

While most measurements are listed in our catalogues and on our website, it's simply not possible to publish complete specifications for the thousands of products we stock and keep them current. Our Customer Care team is always happy to answer any questions about specific products via phone or email when you're ready to order.

Distribution / Delivery

Order by 4PM local time (3PM in Manitoba, Saskatchewan, or British Columbia), and we will ship the same day. Most orders are delivered within 24-48 hours to most areas.

Product Returns

We accept returns up to 90 days from date of purchase. To return a product, call 1-800-782-0557 and we'll arrange to have the item picked up and returned free of charge. Merchandise must be returned in unused, like-new condition along with a pre-authorized Return Authorization Number (RA#) or a credit cannot be issued. Freight charges will apply to returned products denoted with +FREIGHT in the catalogue. In cases involving damages, shortage, or a surplus, claims must be reported with seven days of delivery. Learn More.

Please note any obvious damage next to your signature line at delivery. If you find damage after the driver has left, keep the original shipping carton for possible inspection by the carrier. Call Customer Service at 1-800-782-0557 to report claims within seven days of delivery and provide your customer number and invoice number.

Credit

Please send payments to HDS Canada Inc., Attn: Credit Services, P.O. Box 9239, Postal Station A, Toronto, Ontario, M5W 3M1.

Credit Services can be reached at:

An exemption certification must be included with your credit application. Please visit your province's or territory's website for the most current information.

The exempt certificate should be completed in its entirety and will normally include the following information:

  • Customer's name and address (same as Bill To on your customer account)
  • Tax ID, registration, or permit number
  • Description of customer's business activity
  • Description of property being purchased
  • Customer's signature and title
  • Effective date and expiration date (where applicable)
  • Type of exemption being claimed
  • Seller's legal entity name (HD Supply Facilities Maintenance)

Email or fax 1-866-459-2441 a completed copy of the exempt certificate to our Account Services department. Be sure to include your customer account number so we can correctly exempt your account.

Special Orders

You will receive an email confirming the request was received by our team.

You can expect to receive a price quote within 2-3 business days.

Once you are ready to order, email us with the quote number in the subject line and add any additional notes.

Most Special Orders are delivered to customers within 7-10 business days.

Yes, please include any specific shipping requests in the �additional comments� box (for example, �Please expedite order via UPS Next Day Air�). Remember, you are responsible for all additional rush shipping charges.

To cancel a request submitted online, please email us with �Cancel Special Order Online Request� in the subject line. Please include your account information and the date you submitted the request in your email. Sorry, your request cannot be cancelled once it has been ordered and/or shipped.

At this time, there is no automated email notification of your submitted request. If you choose email as your preferred contact method, you should receive a quote confirmation within 2-3 business days.

Special Order items are non-returnable and non-refundable.