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PRIVACY

PRIVACY STATEMENT

Privacy and Security Statement for HD Supply Canada, Inc.

We know that the confidentiality and security of your business information is very important. That is why protecting any business information that you provide is of the utmost importance to HD Supply Canada, Inc and its subsidiaries, divisions, and affiliates. As a result, we have prepared this Privacy and Security Policy to let you know about the manner in which we collect, use, disclose and otherwise manage the business information you entrust to us at any of our warehouses or branch locations (the "Branches"), through any HD Supply Canada, Inc. Call Centers (the "Call Centers"), websites (the "Sites"), our approved marketing partners ("Marketing Partners") or through our authorized service providers ("Service Providers").

Collection and Use of Business Information

We may collect information that you provide us about your business when you shop on our website:

www.hdsupplysolutions.ca

We may also collect information about your business from our Service Providers and Marketing Partners.

  • Purchase, order, return, exchange or request certain information about our products and services
  • Apply for credit with HD Supply Canada, Inc.
  • Contact a Call Centre, HD Supply Canada, Inc sales associate or customer service desk
  • Visit or register with our Sites
  • Provide us with comments or suggestions

When you purchase products and services at one of our stores, you can do so anonymously if you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information, your signature and keep a history of your purchases. We use this information to process your orders, ensure proper delivery, assist you when you visit or call us, and improve our product and service offerings.

Shopping at HD Supply Canada, Inc.

When you purchase products and services at one of our stores, you can do so anonymously if you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information, your signature and keep a history of your purchases. We use this information to process your orders, ensure proper delivery, assist you when you visit or call us, and improve our product and service offerings.

When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver's license. We collect this information to process and track returns and to help detect and prevent fraud and otherwise administer our loss prevention program.

Credit Application

When you apply for credit from HD Supply Canada, Inc., we collect certain information about your company, banking information and credit history as well as information about your guarantors and authorized buyers. We use this information to determine your eligibility for credit and to process and administer your credit application.

Call Centers

When you call one of our Call Centers about a product, delivery, an installation, a billing question or for customer service, you may be asked for information that identifies your business along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you or another person in your business. We may retain this information to assist your business in the future.

Online Registration

Registration is an optional service provided by some of our Sites. You do not have to register your business to browse online. When you register, you may be asked for business information such as your contact name, business name, address, phone number, e-mail address, a password, and business interests. This registration information may be used to help make your online shopping quicker and easier, by pre-populating certain parts of your shopping information.

Other Uses of Business Information

HD Supply Canada, Inc. uses business information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. We may also inform your company about products and services, sales and special offers that might benefit your business. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. We may also send you email, faxes, mail or call your business with information about our product and service offerings if you have provided us with your business' name and address, email address or phone numbers.

Promotional Email Opt-Out

You may choose to receive promotional email communication from HD Supply Canada. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive promotional communications by email, you may opt-out or unsubscribe by following the instructions that are included on each email. You can always send an email to [email protected] to be opted out.

Your Suggestions

We use your company's feedback, suggestions, survey information and comments solely to monitor and/or improve the ways we serve you.

We may also send you mail or call your business with information about our product and service offerings if you have provided us with your business' name and address or phone numbers.

Disclosure of Business Information

Business Information Disclosure

HD Supply Canada, Inc. maintains the strict confidentiality of the business information in its possession. Accordingly, HD Supply Canada, Inc. will not trade, rent or sell your business information, without the prior consent of your company, except as otherwise set out herein.

Companies that Work with or on Behalf of HD Supply Canada, Inc.

Some of our operations, such as our call Centers, may be managed by unaffiliated companies. Also, if you purchase special products or services from HD Supply Canada, Inc., these products or services may not be provided by HD Supply Canada, Inc. associates, but rather by reputable local or national companies with which we contract to provide such services. These companies may have access to your company's business information on a confidential basis only to the extent necessary to perform their functions. In no event will these companies have the right to use your business information for any reason other than to provide your business with those specific services.

If your purchases are being shipped to your business our delivery service providers are prohibited from using your business information for any purpose other than making the delivery.

Sale of Business

HD Supply Canada, Inc. reserves the right to transfer any information we have about your business in the event we sell or transfer all or a portion of our business or assets to a third-party acquirer.

Legal

Please note that HD Supply Canada, Inc., its affiliates and its Canadian, US or other Service Providers may provide your business information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose business information to assist us in collecting a debt owed by your company. Your information may be maintained and processed by our HD Supply Canada, Inc. affiliates and other third-party Service Providers in the US or other jurisdictions. Our Service Providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose information for their own marketing or other purposes.

Additional Information About Our Sites

Visiting Our Sites

In general, you can visit our Sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system and average time spent on our Sites. We use this information to monitor and improve our Sites.

Cookies:

Our Sites use a technology called "cookies". A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Sites in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites.

Tracer Tags

Our Sites may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Sites. These tracer tags are used to help us optimize and tailor our Sites for you and other future website visitors.

Third party links

Our Sites may include links to our business partners' websites, vendors and advertisers. Except as provided herein, we will not provide any of your business information to these third parties without your prior consent.

HD Supply Canada, Inc. provides links to third party websites as a convenience to the user. The inclusion of any link does not imply HD Supply Canada, Inc.'s endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent terms of use and privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your business information.

Security of Business Information

We will maintain the confidentiality of all business information collected in our Call Centers, our Sites and from our Service Providers and will only disclose such information to employees and Service Providers who require such information for the purposes described in this Confidentiality and Security Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of business information in our custody and control.

Security Measures on our Sites

Secure Shopping

When you place orders on our Sites, all of your order information, including your credit or debit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your business information.

HD Supply Canada, Inc. also takes the following measures to protect your business information online:

  • Passwords: To provide you with an increased level of security, online access to your business information is protected with a password. We strongly recommend that you do not disclose your password to any third party. HD Supply Canada, Inc. will never ask you for your password in any unsolicited correspondence such as letters, phone calls or e-mail messages.
  • Order Information: Since any order information you provide to us on our Sites will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Sites.
  • No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your company's business information from unauthorized access, use or disclosure, HD Supply cannot ensure or warrant the security of any information you transmit to us on our Sites.

How to Contact Us

We want to assure you that HD Supply Canada, Inc. is dedicated to protecting the confidentiality and security of your business information. Please feel free to contact us at any time if you have any questions or comments about this Privacy and Security Statement.

Writing us at the address below (please include your email address and phone number with your correspondence along with the information needed to support your request):

HD Supply Canada, Inc
Attention: Privacy Official
70 Carson Street
Etobicoke, Ontario
M8W 4Z6

HD SUPPLY ("HDS") WEBSITE TERMS OF USE

AGREEMENT

Please read these Website Terms of Use ("Terms") carefully. Your access to, and use of, this website ("Site") is subject to these Terms, which HDS may change at any time without notice. All information, communications, software, scripting, photos, text, video, graphics, music, sounds, images and other materials and services found on the Site (collectively "Content"), is intended for lawful use by HDS customers, employees and members of the general public who are over the age of 13, and citizens of Canada or the United States. The Site is controlled and operated in whole or in part by HDS from its offices within Canada and the United States. HDS makes no representation that these materials are appropriate or available for use in other locations, and access to them from territories where Content is illegal is prohibited. Those who access the Site from other locations do so at their own risk and are responsible for compliance with applicable local laws. You acknowledge that HDS reserves the right in its sole discretion to refuse or terminate your access to the Site at any time. By using this site, you agree to be bound by these Terms. You represent you have the legal authority to accept these Terms of Use on behalf of yourself or any party you represent. If you do not agree to these terms, please do not use the site.

COPYRIGHT NOTICE

This site and the Content are copyright protected in the name of HD Supply Canada, Inc. and its Affiliates. Any unauthorized use of any Content on this Site may violate copyright, trademark, and/or other laws. You may download one copy of the Content on this Site on a single computer for your personal, non-commercial internal use only, unless specifically licensed to do otherwise by HDS in writing. This is a license, not a transfer of title, subject to restrictions that you may not: a) modify the Content or use it for any commercial purpose, nor make any public display, performance, transfer, sale, rental, distribution, transmission, reproduction, license, create derivative works from, Content from this Site; b) decompile, reverse engineer, or disassemble software Content except and only to the extent permitted by applicable law; (c) remove any copyright or other proprietary notices from the Content; or (d) transfer the Content to another person. You agree to prevent any unauthorized copying of the Content. Further, the HDS copyright notice must appear on all copies of the Content and no modifications of any Content may be made.

TRADEMARKS

There are a number of proprietary logos, service marks, trademarks, slogans and product designations on this Site. By making them available, HDS is not granting you a license to use them in any fashion. Access to this Site does not confer upon you any license under any of HDS' or any third party's intellectual property rights. No HDS trademark or service mark may be used as a hyperlink without HDS' prior written permission.

DISCLAIMER

ALL CONTENT IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL HDS OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SITE OR ITS CONTENT, EVEN IF HDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. HDS and its suppliers further do not warrant the accuracy or completeness of the Content. HDS makes no commitment to update the Content.

FURTHER, HDS DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE AVAILABILITY, USE, TIMELINESS, SECURITY, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE CONTENT OF THE SITE OR ANY OTHER WEBSITE LINKED TO OR FROM THE SITE. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF CONTENT, OR USE OF THIS SITE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM HDS SHALL BE DEEMED TO ALTER THIS DISCLAIMER OF WARRANTY, OR TO CREATE ANY WARRANTY.

LIMITATION OF LIABILITY

HDS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR RELATING TO THE USE OR THE INABILITY TO USE THIS SITE, ITS CONTENT OR LINKS, INCLUDING BUT NOT LIMITED TO DAMAGES CAUSED BY OR RELATED TO ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, LINE FAILURE, AND ALL OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES EVEN IF HDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING, HDS' TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, AND CAUSES OF ACTION, INCLUDING BUT NOT LIMITED TO THOSE BASED ON CONTRACT, TORT OR OTHERWISE, ARISING OUT OF YOUR USE OF THIS SITE, ITS CONTENT OR LINKS, SHALL NOT EXCEED THE AMOUNT YOU PAID TO ACCESS THIS SITE.

REVISION

HDS may modify, suspend, withdraw or discontinue, temporarily or permanently, the Content, or the products described therein in whole or in part, at any time without notice. You agree that HDS shall not be liable to you or to any third party for any modification, suspension, withdrawal or discontinuance of the Content. By using the Site, you agree to be bound by any such revisions and you agree to periodically visit this page to determine the then current website Terms to which you are bound.

TERMINATION

HDS, in its sole discretion, may terminate or restrict your use or access to this Site (or any part thereof) for any reason, including, without limitation, that HDS believes you have violated or acted inconsistently with the letter or spirit of these Terms, or the terms, conditions, or rules of a sweepstakes, contest, or other promotion contained within the Site.

COMPLIANCE WITH LAW

You acknowledge your obligation to comply with all applicable laws and regulations, including without limitation Canadian or U.S. export and re-export control laws and regulations regarding the transmission of technical data exported from Canada and the United States or the country in which you reside. You further agree to comply with all local laws, regulations and rules regarding online conduct and acceptable Content.

LINKS TO OTHER MATERIALS

If you decide to access any of the third-party sites linked to or from this Site, you do this entirely at your own risk. You must take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. References on this Site to any names, marks, products or services of any third parties or hypertext links to third party sites or information are provided solely as a convenience to you, and do not constitute or imply an endorsement, sponsorship or recommendation of, or affiliation with the third party or its products and services. HDS makes no representation or warranty as to any third-party Content, products or services, and you agree that HDS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party Content, products or services available on or through any such site or resource.

SUBMISSIONS

NEITHER HDS NOR ANY OF ITS EMPLOYEES ACCEPT OR CONSIDER UNSOLICITED IDEAS, INCLUDING IDEAS FOR NEW ADVERTISING CAMPAIGNS, NEW PROMOTIONS, NEW PRODUCTS OR TECHNOLOGIES, PROCESSES, MATERIALS, MARKETING PLANS OR NEW PRODUCT NAMES. PLEASE DO NOT SEND ANY ORIGINAL CREATIVE ARTWORK, SAMPLES, DEMOS, OR OTHER WORKS. THE SOLE PURPOSE OF THIS POLICY IS TO AVOID POTENTIAL MISUNDERSTANDINGS OR DISPUTES WHEN HDS PRODUCTS OR MARKETING STRATEGIES MIGHT SEEM SIMILAR TO IDEAS SUBMITTED TO HDS. IF, DESPITE OUR REQUEST, YOU SEND US YOUR IDEAS AND MATERIALS, PLEASE UNDERSTAND THAT HDS MAKES NO ASSURANCES THAT YOUR IDEAS AND MATERIALS WILL BE TREATED AS CONFIDENTIAL OR PROPRIETARY.

HDS does not claim ownership of the materials you provide to HDS (including feedback and suggestions). However, by providing your Submission you are granting HDS, its affiliated companies and necessary sublicensees a non-exclusive, worldwide, irrevocable, royalty free license to use your Submission in connection with the operation of its businesses including, without limitation, the license rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; to publish your name in connection with your Submission; and the right to sublicense such rights to any HDS supplier.

You warrant and represent that you own or otherwise control all of the rights to your Submission as described in these Terms including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

PROMOTIONS AND OTHER ACTIVITIES

If you choose to participate in a promotion or other HDS -sponsored activity ("Website Activity"), you agree to comply with any rules or regulations governing such Website Activity. Additionally, as a condition of your continued participation in the Website Activity, you agree not to: 1) upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; 2) harm minors in any way; 3) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; 4) forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Website Activity; 5) upload, post, email, transmit or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); 6) upload, post, email, transmit or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; 7) upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; 8) upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; 9) interfere with or disrupt the service or servers or networks connected to the service, or disobey any requirements, procedures, policies or regulations of networks connected to the service; 10) "stalk" or otherwise harass another person or entity; or 11) collect or store personal data about other users. You agree that violation of any of the foregoing will result in your immediate disqualification from participant in the Website Activity, and may result in additional legal actions by HDS.

PRIVACY

Although HDS provides certain encryption in an effort to protect the electronic transmission of credit card numbers or social security numbers ("Financial Information") that you submit to HDS through the Site, HDS does not guarantee the security of any information transmitted to or from the Site. You understand and agree to assume the security risk for any information you provide using the Site. Other than the Financial Information, you agree not to send any confidential or proprietary information to HDS through the Site. Except for the Financial Information or personally identifiable information relative to you, any information you do send to HDS through the Site will be deemed NOT to be confidential ("Non-Confidential Information"). For any Non-Confidential Information you do send, post or submit you hereby grant HDS an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute the Non-Confidential Information, and agree that HDS is free to use any ideas, concepts, know-how or techniques that you send HDS for any purpose whatsoever without compensation to you or any other person sending the Non-Confidential Information, and you represent and warrant that you own or otherwise control all of the rights to the Non-Confidential Information and that public posting and use of your content by HDS will not infringe or violate the rights of any third party. Your personally identifiable information you submit to us shall be treated in accordance with our Privacy Statement.

You are prohibited from posting or transmitting to or from the Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

HDS' collection and use of personally identifiable information about you is subject to our Privacy Statement. For more information, see our full privacy statement for this site by selecting the link at the bottom of the page. This site is intended for use by persons over the age of 13. HDS does not seek to collect information about children under the age of 13. No information should be submitted to or posted on this website by users under 13 years of age. HDS encourages parents to take an active role in their children's use of the Internet, and to inform them of the potential dangers of providing information about themselves over the Internet.

PRODUCTS

While we will use our best efforts to fulfill all customer orders, HDS cannot guarantee availability of any particular product displayed on this site. The prices of products displayed on this site are quoted in Canadian dollars and are valid and effective only within Canada. Our goal is a 100% error-free site. We also strive to make our catalogues error free. If price errors are discovered, they are promptly corrected on our systems, and the corrected price will apply to your order. We will notify you if your order includes items that were incorrectly priced. For further information regarding your product purchases, please read our Terms of Sale carefully. Terms of Sale contains very important information about your rights and obligations as well as limitations and exclusions that may apply to you.

GENERAL INFORMATION

These Terms of Use and other HDS documents cited herein constitute the entire agreement between you and HDS and govern your use of the Site, superseding any prior agreements between you and HDS relating to your use of this site. You will be subject to additional terms and conditions when you purchase products, participate in a sweepstakes, contest or other promotion, or use or download software. If any provision of these website Terms is held to be invalid by any law, rule, order or regulation of any government or by the final determination of any province or federal court, such invalidity shall not affect the enforceability of any other provision of the Terms. The failure of HDS to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. By accessing the Site you agree that the statutes and laws of Canada and the province of Ontario, Canada without regard to conflicts of laws principles, will apply to all matters relating to use of the site, and you agree that any litigation shall be subject to the exclusive jurisdiction of the province or federal courts in the province of Ontario. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site, or the Terms of Use must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in the Terms of Service are for convenience only and have no legal or contractual effect.

CONTACTING US

HD Supply Canada, Inc.
Attn: eBusiness Marketing Department
70 Carson Street
Etobicoke, Ontario
M8W 4Z6

Although HD Supply will in most circumstances be able to receive your email or other information provided through this Site (including, without limitation, service requests and other submissions), HD Supply does not guarantee that it will receive all such email or other information timely and accurately and shall not be legally obligated to read, act on or respond to any such email or other information. Be aware that Internet email typically is not secure.